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Archive for the ‘Social Media’ Category

Small Business Use of Social Media Doubles

Monday, March 8th, 2010

By Gary Kim, TMCnet.com

Social media adoption by small businesses has doubled from 12 percent to 24 percent over the last year, said the Center for Excellence in Service at the University of Maryland’s Robert H. Smith School of Business.

In fact, the survey of 500 small business owners found that social media now is used more than tele-sales, direct mail and broadcast TV.

Print advertising is used by 37 percent of respondents, email marketing by 24 percent, social media marketing by 19 percent, telephone sales by18 percent, direct mail by 17 percent and broadcast advertising by14 percent.

Small businesses are using blogs, Facebook and LinkedIn profiles, the survey, sponsored by Network Solutions, shows.

About 58 percent of survey respondents think the medium has “met expectations.” Another 12 percent feel it has “exceeded expectations.” About 26 percent say it has “fallen short of expectations.”

Social media is useful for the same reasons other channels are used: to get new customers, increase awareness and engagement. About 61 percent say social media helped identify and attract new customers. Some 52 percent say it provided higher awareness and 46 percent say it helped firms stay engaged with current customers.

Social media also helps some small businesses to collaborate effectively with their network of suppliers, partners and colleagues – 35 percent – and among employees – 21 percent. Social media is time consuming, though, as virtually every practitioner has found. For example, 50 percent of users feel it has required more time than expected.

About 22 percent believe social media has increased company profits. About 19 percent believe it lost money, and 53 percent believe it paid for itself. But fully 45 percent of business owners expect social media to be profitable in the next twelve months. Some 75 percent of those surveyed have a company page on a social networking site. Some 57 percent have built a network through a site like LinkedIn.

“Tough market conditions mandate small businesses to think and act creatively to sustain themselves,” said Connie Steele, Network Solutions director. “Social media can be the best friend for small business owners who constantly seek new ways to maximize productivity while keeping costs low.”

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Social Media for Businesses

Monday, December 28th, 2009

Getting the conversations going. One great benefit of Social Media for businesses, besides the obvious free advertising, is getting the conversation going about a particular product or service. It is a great way for businesses to engage and interact with their consumers and target audiences. Social Media at its simplest form is about building a relationship with your customers. It also allows businesses to engage their clients on a more personal basis and also helps businesses monitor feedback regarding products and services, both positive and negative. You can respond appropriately to consumers, and at times put out small fires before they can cause catastrophic damage to your business or corporation.

Pok-e-Jo’s Smokehouse is a great example of a type of business that can benefit significantly from Social Media. They can send messages to their customers through networking sites like Facebook to market a daily lunch special, gift cards for the holidays, or particular services like holiday catering. For certain days or times of year, businesses like Pok-e-Jo’s can market and advertise particular services with the simple click of a mouse.

The main challenge with Social Media is building your social networks. Most businesses start Social Media and end it after just a couple weeks. Social Media can be time consuming and even frustrating. Imagine back to when you were the new kid in town, and it was your first day in a new school where you didn’t know anyone. Starting social networks are a lot like this scenario, and you only get out what you put in. Best advice is to get out there and be proactive. Start searching networks, adding friends, joining groups, etc. After a few days or weeks, you will start to see results. Once your network is built, it’s time to get the conversations started. Engage your audiences with clear, straight to the point messages that capture their attention. The best marketing in the world is Word of Mouth, so get people talking.

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Social Media

Wednesday, September 16th, 2009

Pok-e-Jo’s, an Austin family tradition for 30 years, is dedicated to serving folks a quality product with superior service at a reasonable price in an atmosphere that is inviting for customers and employees alike. With the help of PGC Creative, Pok-e-Jo’s has been able to reach out to their consumers to build relationships and get the word out about who they are, what is going on, and what fun specials customers can look forward to.

With regular tweets and wall postings, fans can interact with Sam Saxton and Danny Haberman, the Company’s smokehouse experts. By getting to know them on a more personal level, consumers feel more connected with the Company and remember them when an occasion strikes, such as birthdays and anniversaries.

By utilizing all forms of social media, Pok-e-Jo’s strong consumer loyalty was shown in the What’s Your Story campaign for their 30th Anniversary celebration. People wrote in telling compelling stories about how Pok-e-Jo’s has been a significant part of their lives.

With each promotion, special, and contest, social media has not only helped get the word out and increase awareness about Pok-e-Jo’s, but has helped them measure what impact different campaigns and specials are successful or not in a relatively short amount of time. Using social media allows for tracking of retweets, direct messages, responses to contests, promotion announcements, etc.

By venturing out into the social media world, Pok-e-Jo’s communicate with more than 15,000 customers each month—reinforcing its brand image as an Austin family tradition.

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Client Spotlight: Z’Tejas Southwestern Grill

Tuesday, August 18th, 2009

For two decades, Z’Tejas has been on the culinary cutting edge—offering up fresh, flavorful and innovative fare. During the past 20 years of pleasing guests, Z’Tejas has become a landmark on the Austin scene—like an old and trusted friend.

Media Luncheon
With PGC Creative’s assistance and planning, Z’Tejas recently hosted a media luncheon for top Austin entertainment reporters. The successful event focused on Z’Tejas’ summer menu—such as Yucatán chile spiced shrimp salad, Leo’s street tacos, ancho & cocoa grilled pork tend erloin and crispy crab tacos, with summertime refreshments of pomegranate and sage margarita, 20th Anniversary margarita and others.

Z’Tejas received many accolades about the event—good food + good drinks = good times.

20th Anniversary
One of the mission’s of the media luncheon was to announce the up-coming Z’Tejas’ 20th Anniversary celebration on Sept. 13th from 6 pm – 10 pm. The buzz is building and PGC is leading the way. Already the event is being billed as a “must-do” and ticket sales are brisk. Through PGC’s outreach efforts, Z’Tejas is expecting a large crowd to listen to Asleep At The Wheel and celebrate this important milestone. A portion of the proceeds will go to the Lance Armstrong Foundation.

Operation Turkey Day
PGC’s creativity led to Operation Turkey Day. Founding Chef Jack Gilmore wanted to honor Servicemembers, so PGC created Operation Turkey Day. Over the years, Z’Tejas has feed thousands of Soldiers from nearby Ft. Hood. “Doing Good” has also benefited Z’Tejas with exceptional media coverage. But the main focus will always be the Soldiers.

PGC has built its reputation on bringing creative ideas and solutions to clients—small-scale meetings, large events, public relations, marketing and advertising—PGC Creative takes a holistic approach to your communication needs. It really is a win-win situation, clients get real-world solutions and PGC works with stellar people.

For more information about this client, please visit www.ztejas.com

To discuss what PGC Creative can do for your company or organization, please call Tim Hanson at 512-671-9400.

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Social Media: “Today’s Free Advertising”

Wednesday, June 10th, 2009

According to Advertising Age, recent advertising trends have seen a steady decline throughout 2009, especially in TV and radio. However, social media marketing or consumer generated media have shown a steady increase in use by business owners due to their cost-effectiveness. So what is social media and how can it benefit you?

According to one of my favorite social mediums, Wikipedia, social media is defined as content created by people using highly accessible and scalable publishing technologies. Social media is a shift in how people discover, read and share news, information and content, or socialize. Some of the most popular social mediums are: MySpace, Facebook, Twitter, Linkedin, Second Life, YouTube, and Flickr. Social mediums are frequently used by many different cross sections of society, especially younger generations. The result of this new social movement is a trackable form of PR that appeals to a broad demographic and can be utilized by anyone with internet access, making more products and ideas accessible to the public. Social media is even becoming a popular career path and offering agencies a competitive edge.

The power of social media is quickly changing the way that businesses are perceived in consumer’s minds, adding a whole new meaning to “word of mouth” marketing. As social media continues to grow, the key to staying ahead is keeping up with the latest trends. As one social medium cools down another will heat up. By making sure that you are aware of where and how people are spending their time, you will be able to excel in the ever-changing world of social media.

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Speed, Use of Social Media Outlets Are Keys to Crisis Communication, Study Shows

Wednesday, May 27th, 2009

Organizations communicating health and safety information during a crisis need to respond quickly and in common terms when communicating to the public, otherwise audiences will seek information elsewhere, according to a study by a University of Texas at Austin researcher.

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Marketing in an unpredictable economy

Wednesday, May 13th, 2009

“Marketing is merely a civilized form of warfare in which most battles are won with words, ideas, and disciplined thinking.”
–Albert W. Emery, Advertising Executive, 1923

Be aggressive.
Continuing marketing efforts despite an unpredictable economy will give your company the upper hand. Research has shown that businesses entering a recession with a strategic emphasis on marketing can come out ahead of the game.

Negotiate Deals
Due to downturn in media sales, media outlets are more inclined to make deals. This includes decreased rates for frequency and priority placement — More media for your money

Maintain Brand Strength
Proactive marketing sends a message to customers that the business is confident in its staying power during hard times.

Build Credibility
Perfectly suited for slowing economic times, public relations is a less expensive tool that maintains customer relationships and keeps the business’ name in the forefront.

Stay ahead of the game
The businesses that continue to proactively market during economic downturns will have a competitive advantage over those who choose not to advertise.

Listen to and Appreciate Customers
With an economic downturn, businesses should focus their attention on retaining customers. It is critical to appreciate and listen to current customers’ needs. It is more costly to secure new consumers and clients than it is to maintain the ones you have.

Interactive tools
Social and interactive marketing tools deliver numerous benefits. Interactive marketing is less expensive and often more effective than traditional marketing outlets for reaching target audiences. Examples: E-blast, E-newsletters, Facebook, and Twitter

“No business opportunity is ever lost. If you fumble it, your competitor will find it”.
–Anonymous

Information for this article obtained from “How to Market Effectively in a Down Economy” by Henry Russell Bruce

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Increasing Revenue Through Advertising

Thursday, April 16th, 2009

We all know that advertising works. Even for cynics it’s hard to ignore the facts proved in case studies throughout history. For instance, Hyundai, a company that came into the U.S market in 1986 with only one model, faired well in their first year, selling 126,000 cars. However, their sales plummeted after consumers were disappointed with the quality of the car. Sales struggled with the negative reviews and Hyundai received negative publicity in the media. They went back to the drawing board and focused their efforts on making a better car. In 2004 with new incentives and the much needed help of advertising and public relations, Hyundai jumped to number two in the U.S market. Now, facing the recession Hyundai is once again calling on the power of advertising to promote their latest incentive. If you don’t believe that advertising helped Hyundai change the perceived value of their vehicles in the mind of consumers, just look at their increase in sales. Hyundai’s sales have increased 64% from 2000 to 2008.

This is only one example of a company that benefited from the power of advertising. However, there isn’t a magic formula for success because the fact of the matter is that most advertising is trial and error with an emphasis on minimizing losses. Here are some ways that you can “invest” your advertising budgets in order to get the best returns.

Identify your immediate target market
Go for the low hanging fruit first. This will increase your revenue quickly and keep your current customers coming back for more.

Invest in test runs
Instead of making a huge ad buy for an offer that you have never tried before, make a test run first geared toward a small group of your target market. Make sure that your offer or call-to-action appeals to your target audience before you spend money on mass advertising.

Use the Internet and electronic messaging
One of the best ways to quickly see results of a mass advertising effort instantly is to use internet advertising and e-blasts. This is another cost effective way to test your call-to-action. As most internet advertising can be bought at a cost-per-click rate enabling you to test the effectiveness of your message. As for e-blasts, you will often get click through rates so you can see who viewed your message, open rates, and forward rates.

Most business owners find that it’s the call-to-action that will make or break an advertising campaign yet there is much more to consider. Placement and messaging are key to a campaigns success. Like Hyundai, make sure you have a great product, know your place in the market, and have an advertising campaign that promotes a strong message. You do that and you will see results!

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Client Spotlight: Z’Tejas Tweets

Wednesday, March 18th, 2009

Popular social medium, Twitter, allows Z’Tejas to communicate instantly with loyal customers, food editors and SXSW travelers. When an enticing “tweet” offering a complimentary lunch met the eyes of Kansas social media blogger Jason Falls, this article ensued: Marketing without faking it.

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